Effective Date: 26th December 2024

At MRILucknow.net., your privacy is important to us, and this privacy policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

When you visit or use our website, we may collect the following types of information:

Personal Information

You may provide personal details such as your name, email address, and phone number when:

Submitting forms (e.g., contact or registration forms).
Signing up for newsletters or updates.
Interacting with certain features of the website.

Non-Personal Information

We may automatically collect non-identifiable data such as:

Browser type and version.
Device information.
IP address.
Pages viewed and time spent on the site.
Referring to website addresses.

How We Use Your Information?

We use the collected information for the following purposes:

To operate and maintain our website.
To improve user experience by analyzing trends and website usage.
To respond to inquiries or provide requested services.
To send updates, newsletters, or promotional materials (only if you’ve opted in).
To enhance the security and functionality of our site.

Sharing Your Information

We respect your privacy and will never sell, trade, or rent your personal information. However, we may share your information with trusted third parties for:

Service Providers: To assist in website operation and data analysis.
Legal Requirements: To comply with legal obligations, respond to lawful requests, or protect our rights.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience. These may include:

Essential Cookies: Necessary for the website to function properly.
Analytics Cookies: To analyze user behavior and improve site performance.

You can manage cookie preferences in your browser settings. However, disabling cookies may limit your access to some features of our website.

Data Security

We prioritize the security of your data and use industry-standard measures to protect it. However, no system is foolproof, and we cannot guarantee absolute security. Please notify us immediately if you suspect any unauthorized access to your information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for these external sites’ privacy practices or content. We recommend reviewing their privacy policies before providing any personal information.

Your Privacy Rights

Depending on your location, you may have rights over your personal data, such as:

Accessing the data we hold about you.
Requesting corrections to your data.
Opting out of marketing communications.
Requesting the deletion of your personal data (subject to legal requirements).

To exercise your rights, please contact us at the email address below.

Changes to This Privacy Policy

We may update this privacy policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically for updates. Continued use of our website after posting changes signifies acceptance of the updated policy.

Our Services

We offer a comprehensive suite of diagnostic services, ensuring that you have access to the most reliable tests and procedures:

MRI Scans
CT Scans
X-Ray Imaging
Ultrasound
Blood Tests
ECG (Electrocardiogram)
Pathology Tests
Health Checkups

Each test is designed to help doctors detect and diagnose conditions quickly and effectively, ensuring that you receive the best possible care.

Why Choose Us?

Advanced Technology: We utilize the latest medical imaging equipment and diagnostic tools to provide the most accurate results.
Expert Team: Our team consists of experienced radiologists, pathologists, and medical professionals dedicated to ensuring the best care.
Affordable & Transparent Pricing: We believe in transparency, so there are no hidden charges. Our services are designed to be accessible without compromising quality.
Timely Reports: We understand the importance of timely diagnosis. Our reports are delivered quickly, and we make sure you receive the support you need.
Patient-Centered Care: Your comfort and safety are our top priorities. From the moment you step in, our staff ensures that you feel at ease during every procedure.

Refund Policy

At MRILucknow.net, we aim to provide the highest quality diagnostic services to our patients. We understand that, occasionally, you may need to request a refund for certain services. This Refund Policy outlines our guidelines and procedures in case of any discrepancies or dissatisfaction with the services provided.

1. Refund Eligibility

Refunds are only applicable under the following circumstances:

Duplicate Payments: If a payment is processed multiple times for the same service due to a technical error, a full refund will be issued.
Cancellation by our team: If your appointment or diagnostic service is canceled by MRILucknow.net due to unforeseen circumstances (e.g., equipment malfunction or staff unavailability), you will be eligible for a full refund.
Incorrect Billing: In the event of a billing error or incorrect charges, we will review the case and issue a refund for the difference.
Wrongful Booking: If the wrong service is booked by mistake, we will try to accommodate a change or reschedule, but no refund will be given if the service is completed.

Refunds will not be granted for:

Non-Attendance: If you miss or fail to attend a scheduled appointment without prior notice or valid reason.
Change of Mind: Refunds are not provided for services rendered once the diagnostic procedure has been completed.

2. Refund Process

To request a refund, please follow these steps:

Contact Us: Reach out to our customer support team by emailing [email protected] or call +91 77550 25225 within 7 days of the service.
Provide Documentation: Include your payment receipt, service details, and reason for the refund request. If applicable, provide any relevant evidence (e.g., duplicate payments, canceled appointments).
Review and Processing: Our team will review your refund request within 5-7 business days. You will be notified of the outcome via email or phone.
Refund Issuance: Once approved, refunds will be processed to the original method of payment (credit/debit card, bank transfer, or digital wallet) within 10-15 business days.

3. Non-Refundable Services

Certain services, such as health-related diagnostic tests (e.g., blood tests, MRIs, CT scans) that have already been completed are non-refundable due to the nature of the services and materials involved. However, we will make every effort to ensure you are satisfied with the quality of service.

4. Changes to the Refund Policy

MRI Lucknow reserves the right to modify or update this refund policy anytime. All changes will be reflected on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this privacy policy or how your information is handled, please get in touch with us at:

Email: [email protected]

Address: 2nd Floor, 2/36, Viram Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010

Phone: +917755025225

Thank you for trusting MRILucknow.net. Your privacy is our commitment.